User Guide
1．Add items to your cart from the product page. On the Shopping Cart screen, review your order details and click the Proceed to Checkout button.
2．On the Payment Information screen, follow the on-screen instructions to enter the required details:
・Customer information (name, postal code, address, phone number)
・Preferred delivery date and time
・Shipping address and recipient name
・Payment method
After reviewing your order, click the Purchase button to confirm. If you select credit card payment, you will be redirected to the card information entry page.
3．Once your order is complete, a confirmation email will be automatically sent to you.
(Note: Please check your spam folder, as emails may sometimes be filtered.)
If you do not receive a confirmation email at all, your order may not have been processed correctly.
In that case, please contact us by phone.
For bank transfer payments
*If you would like to specify a delivery date, please place your order well in advance.
4．Please make your payment in advance to the bank account listed in the confirmation email.
*Please note: Bank transfer fees are the responsibility of the customer. Payment must be made within ○○ days of the order date.
If you anticipate a delay in payment, please contact us.
5. After payment has been confirmed, products will be shipped within ○○ business days.
Please note that it may take up to one week for payment confirmation to be processed.
[Bank Transfer Details]
Bank Name: ○○ Bank
Branch: ○○ Branch
Account Number: Ordinary ***********
Account Holder: ○○○
*If payment is not confirmed within ○○ days, your order will be canceled.
6. Cash on Delivery: If you choose (Yamato Transport Collect), a flat handling fee of ○○○ yen (tax included) will be charged.
Payment is accepted in cash only.
*For orders under ○○○ yen, the total amount will include both shipping charges and the handling fee.
When placing your order, please be sure to select "Other" as the payment method.
Free Shipping is available for orders of ○○○ yen (tax included) or more.
*For orders below this amount, please refer to the shipping fee links below:
・Sagawa Express: https://www.sagawa-exp.co.jp/send/fare/faretable04.html
・Yamato Transport: https://www.kuronekoyamato.co.jp/ytc/search/estimate/kanto.html
・Japan Post: https://www.post.japanpost.jp/cgi-simulator/youpack.php
【Returns & Defective Products】
We make every effort to ensure the highest product quality. However, if a product arrives damaged, soiled, or different from your order, we will provide an exchange or refund.
Please note that we cannot accept returns or exchanges without prior notice.
Once you contact us, we will inform you of the return/exchange procedure.
【Return Period】
If you wish to return or exchange an item, please contact us within ○○ days of receiving the product.
【Return Shipping Costs】 In the case of defective products, the return shipping costs will be covered by our company. For returns or exchanges due to customer preference, the shipping costs must be borne by the customer.
【Refund Method】
Please request a refund by email or phone.
We will transfer the purchase amount to your designated bank account within ○○ days.